Frequently Asked Questions

Orders

Yes! We will ask for your email address and phone number whenever your order is processed. Just make sure the email address is current and check your spam folder in case the confirmation email ends up in the wrong place!

There will be another email sent to you with shipment confirmation and order tracking once the order is shipped. Please allow 1-2 days for USPS to update their system with the tracking info after receiving the shipment confirmation email.  

Shipping

Email us at support@foldedsteel.com if your order is damaged, incorrect, or not what you expected. If your order was damaged, please include extremely clear pictures of your packaging and a detailed description of the situation in your 1st email. Once the shipment leaves our hands, we cannot control what happens. Having proper pictures of packaging will only help expedite the process and allow us to serve you better. 

Returns & Refunds

Our policy lasts 120 days from the date of delivery on all purchases, unless otherwise specified. After 120 days, unfortunately, we cannot offer you a refund or exchange. Your item must be in the same condition that you received it to be eligible for a return. Please refer to our Refund Policy for more details.

Product

Our knives will cut through soft bone and cartilage. The knives will not cut through cattle femurs, deer antlers, or anything along those lines. Don’t be trying to use your lifetime craftsmanship warranty after an antler test because it will not be covered. The harder the knife is on the HRC scale, the more brittle the blade will be which makes it prone to chipping. We have flexibility in the steel so that the knife rolls instead of chipping so that the rolled blade can be resharpened. Leave any bones in question to an electric knife or saw! 

Folded Steel is based in Nashville, Tennessee. We have a man on the ground running the everyday operation of our forge in Pakistan and we partner with artisans in China and Brazil. We receive the knives in our Nashville facility where we do a final fit and finish on the knives and QC every single knife before it lands in your hands. We are so confident in our product that we offer an industry leading, 120 day money back guarantee.  

Knife Care

The best way to sharpen your new knife is with whetstones. We recommend grabbing a 1000/6000 grit combo stone and a leather strop. It can be intimidating at first but with a little practice it is by far the best way to keep your knives sharp. Stay away from pull through sharpeners, as the can damage the edge and scratch the sides of the Damascus.

Your new blade is High Carbon steel. The knife should be hand washed in warm soapy water, immediately hand dried, and followed up with a light coat of oil. You can use mineral oil or any type of cooking oil. If you use cooking oil make sure to replace it regularly, as it can spoil and get sticky. Keep your knife far away from the dishwasher because these bad boys are not dishwasher safe. 

There is still hope! Damascus steel is high in carbon and is at risk for light rust. The care for Damascus steel is similar to the care of a cast iron pot. If rust starts showing up then follow these steps. First, hand wash and dry with a soft towel. Then apply apple cider vinegar and scrub with a cloth. This process may be repeated until the rust is gone. You’ll want to follow up with a good wash, dry, and coat of oil! 

Promotions

We do! Folded Steel supports our Military, Police, EMS, Firefighters, and all First Responders. Our service discount is 10 percent off your entire purchase and it cannot be combined with any current offers or running discounts. You can verify your credentials with GovX On the bottom of the checkout page to redeem your discount. 

The answer is no, but here is the why:

If we constantly refunded people every time we ran a sale because people purchased at full price then we would never be able to run great deals for you guys! We set aside a certain amount of inventory for sales, once they are gone we can no longer offer the same discount. 

Not finding what you're looking for? Contact us directly at support@foldedsteel.com