**Update** We super super appreciate how understanding everyone has been!!! The support has been so encouraging. You guys rock! I hope everyone out there is pushing through this mess okay. We're working hard to make sure everyone gets the full Folded Steel experience. BIG thank you to everyone choosing to supporting small businesses around the country, it is making all the difference in times like these.
We have decided, in order to maintain our high quality and customer experience standards, to move all new products to pre-order for the time being. Your new knives will still be on their way and your hands in no time, this just allows us the extra time and precaution needed to keep proper social distancing and extensive cleaning. Stay safe out there and enjoy your new knives!**
As i'm sure you know, COVID-19 is impacting nearly every aspect of life right now. What a crazy time to be alive!!! At this point and time pretty much everyone is being affected by this virus and quarantine.
Fortunately as an online-only business we have the flexibility to work from home and continue to provide great customer service. (Probably even better service, since I just want to talk to anyone at this point. LOL)
Here's what you need to know.
-Shipping is still operational within the US.
-The CDC has confirmed COVID-19 has low survivability on surfaces, and that shipping is still safe. Read more from the CDC here.
-Expect up to a 10 day delay. Your order will arrive safe and sound, it may just take a few more days than normal.
-At this time we can only ship domestic US.
-International Customers- We're super bummed to say we won't be able to ship to you at this time. Please keep in touch with our Unfolded Insiders Club emails and we will let you know as soon as we have the thumbs up to ship internationally again.
We're all going to navigate through this mess together! Should any issues come up, you can always send us an email at firstname.lastname@example.org and we will be happy to help out in anyway that we can.
Wishing you the best,