We reserve the right to cancel any order when necessary for any reason.
Folded Steel Returns
Please contact firstname.lastname@example.org for more information about returns.
Our policy lasts 120 days from the date of delivery on all knife purchases, unless otherwise specified. If 120 days have gone by since the date your order was received from our warehouse, unfortunately we can’t offer you a refund or exchange.
All accessories or non knife products have a 30-day money-back guarantee.
To be eligible for a return, your item must be unworn/unused and in the same condition that you received it.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase. The cost of return shipping is solely the responsibility of you, the customer. Exceptions to this policy may be granted if the item is defective or if you received the wrong item(s). Please contact customer service if this is the case. There are no credits, refunds or other costs that Folded Steel and its entities will incur for you to return any item purchased from any of our websites.
Please include your invoice with your order, along with a note explaining your reason for returning the item(s). Please specify if you would prefer:
2) In-Store Credit (in the form of a Gift Card)
*If you would like to exchange your item for another of equal value, please list the item, as well as the size, color, etc. if applicable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed for the subtotal of your order (we do not refund shipping costs) and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days. Please note that depending on your credit card company and/or bank, processing time may vary.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Unless the item(s) are defective, eligible purchases made during our giveaways are non-refundable if returned after the end of the promotional period. After the promotional period has ended, you may return item(s) purchased, and if eligible for a return, you may have your choice of another item of equal value, or we will issue you a Gift Card for the equivalent value to be redeemed at your convenience. If we allowed refunds for purchases during our giveaways, customers could simply return their purchase for a refund because they didn't win. Since your purchase earned you entries to win (and we can't 'return' your entries once the giveaway has ended), and to continue to be able to support and offer our giveaways, we must enforce this policy.
Orders have a 24 hour window to be cancelled when placed as a preorder. Our knives are made to order and we cannot adjust your preorder after placed. If you have an extenuating circumstance, please reachout and we will handle it on a case by case basis. We are not trying to be assholes, we are just trying to protect ourselves from people who are assholes.
Folded Steel, Quarantine Creations LLC, is not responsible for any additional costs that may occur through duties, taxes, and any other fees that may arise due to international customs and shipping costs. You are purchasing our products knowing additional costs that may occur are solely the responsibility of you, the purchaser.