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Shipping Policy

 

We ship orders on Monday, Wednesday and Friday, every week! All domestic orders are shipped via 2-3 day UPS shipping. international orders may take 10-14 days, or longer, due to customs. Your order ships as soon as we have given its final polish!

Orders sent outside of the US may be subject to tariffs and duties that are charged by your government to the purchasing party for importing items. We are not in control of any country specific tariffs and duties imposed on your order by your respective government. Taxes and duties will likely be charged on the items you order. If the taxes and duties are placed on your package by officials, the fees will be your responsibility. We are legally obligated by Border Agencies to show the original price of any of the item(s).

We can deliver to your PO Box if your item(s) can fit inside the PO Box. Please be sure to arrange this before you place your order. We traditionally ship with UPS and your order will be shipped with USPS. Current USPS ship times are anywhere from 7-21 days inside the US. UK Customers will be required to sign for PO Boxes. 

In the event that your package is lost, damaged or stolen, Folded Steel is NOT responsible. We provide you with a tracking number once your order ships. It is your responsibility to track and contact the shipping company to hold your package if you will not be home. Folded Steel will not issue refunds or replacements for this. If your package is damaged, you will need to take the appropriate pictures and contact the shipping company directly. 

We are not responsible for mis-delivery errors via carrier or incorrect shipping info. You will be charged additional shipping for re-deliveries that are related to incorrect addresses.

Additional shipping insurance is available at checkout. In the event that you paid for the shipping insurance and your package is missing or stolen, you MUST file a police report within 48 hours of your confirmed delivery via tracking. No claim will be handled without a valid police report. 

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