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We ship orders out from our Nashville, TN production facility on Monday, Wednesday, and Friday, every week! All domestic orders are shipped through UPS Ground with a 2-5 day delivery. International orders may take 14 days or longer due to customs. Our goal is to get your package to you as quickly as possible. Times may vary during holidays.
Typical processing time is within 2-3 days unless otherwise specified on this specific product.
All PO Box deliveries are shipped through USPS. Typical delivery time varies but could be up to 14 days domestically.
Ordering personalized items will add 3-5 business days to the processing time of your order.
In the event that your order shows delivered but is not in your possession, it is important to contact the shipping company first. 99% of the time, shipments have been delivered to a neighbor, or have been accidentally marked delivered and will be delivered the next day. Once the package is proven lost, you may contact us for further investigation.
In the event that your order arrives damaged, please take detailed pictures of the packaging and product and email support@foldedsteel.com and we will take care of you.
International orders may be subject to tariffs and duties which are charged by your government. We do our best to outline these charges at the time of purchase. Any additional charges will be at the expense of the customer.
We believe that with any good investment, you should be protected from defects that are out of your control. If your product falls victim to any issues with the build quality, please contact us and we will make it right.
The warranty is not transferrable and you must show receipt that the product was purchased directly from us. The product must have had routine maintenance, not been placed in a dishwasher or neglected in any way. This warranty is to protect you from manufacturer issues, not neglect. Normal wear and tear are excluded from the warranty. Below are the terms for each product.
Knives: Life time warranty. Must have had routine maintenance such as cleaning, oiling and sharpening. Not neglected, rusted or placed in a wet environment.
Aprons/Rolls: Life time warranty. Must have had routine maintenance such as cleaning and waxing/oiling. Not neglected and placed in wet environments.
Accessories: All accessories such as knife blocks and cutting boards are covered under a 1 year warranty. To qualify for the warranty, the wood must be maintained with oil or wax and not placed in wet environments.
*Disclaimer*
We produce our knives in unique small batches, should a warranty request come in after a certain series has been discontinued we reserve the right to replace the knife in question with a similar knife of a current set. That means if your set has been discontinued, you are not guaranteed to have a matching replacement.
They were little disappointing! Kinda light weight not at all the quality you are paying for. Just ok. Definitely good lesson don’t waste money through on line buying. They are sharp so can’t say there bad just not worth the money.
Very happy! Feels good in your hand, balanced and well crafted. Very happy.
Absolutely the best knife set I ever used.
They are absolutely gorgeous. I recommend them anyone looking for real quality and craftsmanship.
This is the second set of knives I have purchased from Folded Steel. They just arrived, so have not used them yet, but they are gorgeous! I know they will be beautiful hangin in my kitchen and of course will be extremely useful.
Just received in the mail. Great looking set very sharp, hopefully the quality will last. Wish Folded Steel had a bread slicer for this set.
